On demand · 24/7
Telephone interpreting
Professional interpreters in more than 150 languages, around the clock. Connections are typically made in under 60 seconds, so an interpreter can join a conversation that can’t wait.
Phone and video interpreting with Connecting Now
LEXIGO doesn’t deliver interpreting. When you need an interpreter, we refer you to Connecting Now, our referral partner for on-demand and pre-booked phone and video interpreting across Australia and New Zealand. Connecting Now runs that service with you directly, while LEXIGO handles your translation and multicultural communication.
Referral partner of LEXIGO24/7On-demand phone interpreting
150+Languages
Under 60sTypical time to connect
1,600+Interpreters in Australia and New Zealand
Who is Connecting Now?
Connecting Now is an Australian and New Zealand language services provider that specialises in professional interpreting. It helps organisations talk with people who speak languages other than English, so that essential services stay within reach of everyone who needs them.
Its network of more than 1,600 interpreters supports organisations across healthcare, government, legal, community services and other sectors. That is the spoken side of the same problem LEXIGO works on in writing, which is why we refer interpreting to Connecting Now rather than run it ourselves.
Who Connecting Now works with
- Healthcare
- Government
- Legal
- Community services
What does Connecting Now provide?
Three ways to reach an interpreter, depending on whether the conversation is happening now or is already in the diary.
On demand
Video interpreting
Real-time interpreting over video, for conversations where it helps to see each other as well as hear each other.
Pre-booked
Scheduled phone and video
An interpreter booked ahead for appointments, meetings and other planned conversations, by phone or by video.
How does a referral work?
- 01
Tell us you need an interpreter
Mention it when you contact LEXIGO, alongside any translation or multicultural work you’re planning.
- 02
We introduce you
We put you in touch with Connecting Now. You can also go to Connecting Now directly; you don’t need to come through us.
- 03
Connecting Now delivers
Connecting Now arranges and delivers the interpreting under its own terms, and you deal with them directly for it.
Who does what on a shared project?
Interpreting often sits inside a wider program. Each provider is accountable for its own part, so it’s clear who to contact about what.
Written and produced
LEXIGO
- NAATI certified translation
- Translated patient, client and public information
- Multilingual campaigns and multicultural communication
- Community research and cultural review
Live and spoken
Connecting Now
- On-demand telephone interpreting, 24/7
- On-demand video interpreting
- Pre-booked telephone and video interpreting
- A network of 1,600+ interpreters across Australia and New Zealand
Questions about Connecting Now
Speak to our teamDoes LEXIGO provide interpreting?
No. LEXIGO’s work is written and produced: translation, multicultural communication, research and the technology behind them. Interpreting is a live, spoken service with its own workforce and booking systems, so we refer it to Connecting Now, a specialist provider.
What’s the difference between interpreting and translation?
Translation works with written text: documents, websites, signage and campaigns. Interpreting works with speech, in real time, during a conversation. LEXIGO handles translation; Connecting Now handles interpreting.
How quickly can I get a phone interpreter?
Connecting Now’s on-demand telephone interpreting runs 24 hours a day, 7 days a week, and connections are typically made in under 60 seconds.
Which languages does Connecting Now cover?
More than 150 languages, through a network of over 1,600 interpreters across Australia and New Zealand. For a particular language or dialect, check with Connecting Now directly.
Can I book an interpreter in advance?
Yes. Connecting Now offers pre-booked telephone and video interpreting for appointments, meetings and other planned conversations.
When is video interpreting better than phone?
Video suits conversations where seeing each other helps, such as when something needs to be shown as well as said. Phone suits quick and unplanned calls. Connecting Now offers both, on demand or pre-booked.
Do I need to go through LEXIGO to use Connecting Now?
No. You can contact Connecting Now directly. If you’d rather, tell us when you get in touch and we’ll introduce you.
Who sets the pricing and terms for interpreting?
Connecting Now. Interpreting is arranged and delivered by Connecting Now under its own terms, so confirm languages, availability and pricing with them. LEXIGO quotes only for the translation and communication work we deliver.
Can LEXIGO translate the materials for the same project?
Yes. If interpreting sits inside a wider program, such as translated patient information, multilingual campaign materials or community research, LEXIGO handles that work and Connecting Now handles the interpreting. Tell us about the project and we’ll scope our part.
Need an interpreter?
Go straight to Connecting Now for phone and video interpreting. For the translation and multicultural communication around it, talk to LEXIGO.