Government + Public Sector

Yes. We're a NAATI Endorsed LSP (LSP950085), and you can verify our status in NAATI's online directory of Endorsed Language Service Providers. Endorsement means we engage NAATI certified translators on every assignment, at the highest certification level available. It also commits us to NAATI's code of conduct, ISO 27001 cyber security, quarterly data reporting to NAATI, and a formal induction for every new translator.

We're on a number of government panels across Australia, at federal, state and local level. If your agency buys through a panel we're not on, tell us which one. We can also take ad hoc work through direct engagement within your procurement thresholds.

Yes. We respond to open tenders, select tenders, RFQs and direct quote requests. Send us the documents and we'll confirm receipt and our intent to respond. If you're still scoping, we're happy to give indicative pricing and timeframes before the tender goes to market.

Yes. At tender stage we provide referees from federal and state agencies of a similar size and scope to your project, with their agreement. You can also read our published work with the Department of Home Affairs, Services Australia, the Department of Health and Aged Care, the Department of Education and IBAC.

Yes. LEXIGO is 100% Australian owned and has been since we started in 2011. We have teams in Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra and Hobart, so you deal with an Australian business that's accountable under Australian law.

Your files stay in Australia. Our translation platform, LEXIGO OS, is proprietary: we built it, we own it, and it runs only in Australian data centres. It won a Smart100 award. Many translation platforms used in Australia are off-the-shelf products built overseas, and they process files on servers in Europe or the US. Before you engage any provider, ask where their platform was built and where your files are stored. Our answer to both questions is Australia.

Every translator signs a confidentiality agreement before they see your files, and access is limited to the people working on your job. Our information security management system is certified to ISO 27001 and audited each year. If your program has specific security requirements, we'll work to them from the first file.

We work across 171 languages. That includes the community languages with the most demand in Australia, such as Simplified Chinese, Traditional Chinese, Arabic, Vietnamese and Punjabi, and also new and emerging languages that settlement programs need. We match the written form to your audience. Simplified or Traditional Chinese depends on where your readers come from, not on whether they speak Mandarin or Cantonese. To see which languages your community speaks, use our free Language Map Australia. It shows ABS Census language data for your area. If you want us to do the analysis, we can do it before you commit budget.

Yes. We offer government rates through our panel arrangements, and volume pricing for agencies with ongoing work. A standing offer means every business unit pays the same rate, and you avoid quote-by-quote approval.

Yes. We've turned around multilingual public information quickly for emergency and health communication. Agencies that expect urgent work can set up a standing arrangement in advance, so approvals, terminology and languages are agreed before the deadline arrives.

Yes. We set up managed service arrangements with central billing, shared translation memory and agreed terminology across business units. Your teams get consistent wording across programs, and you pay less for content that repeats.

We do both. In addition to document translation, we adapt campaigns for print, digital, social and video. We also prepare in-language consultation materials and support multilingual research. One supplier keeps the terminology consistent from the factsheet to the campaign.