LEXIGO is a NAATI-endorsed Language Service Provider, recognised under the formal endorsement model authorised by Australian, state, and territory governments. Our endorsement number is 950085 and our status is verifiable through NAATI's online directory of Endorsed Language Service Providers.
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A practical overview of what endorsement is, how it differs from NAATI certification, what it means for government buyers, and how to verify a provider's status.
To discuss your translation requirements with LEXIGO who is a NAATI-endorsed LSP, contact our team ⟶.
NAATI LSP Endorsement is a formal recognition issued by the National Accreditation Authority for Translators and Interpreters confirming that a language service provider meets the standards set by Australian, state, and territory governments for quality, security, conduct, and accountability. The model was authorised by all three levels of government in December 2024 and commenced on 24 February 2026. It exists to give government agencies an additional layer of assurance when procuring language services and to support agencies in meeting their access and equity obligations to culturally and linguistically diverse communities.
Endorsement applies for a two-year period. Status can be verified at any time through NAATI's online directory of Endorsed Language Service Providers.
For government agencies, healthcare organisations, and enterprise clients, working with an endorsed LSP means the structural assurance is in place before the engagement begins. The translator engagement model, the security baseline, the feedback mechanism, and the induction process are all recorded and reviewable.
This matters most when projects involve sensitive content such as legal, medical, settlement or justice content; when the work supports access and equity obligations to CALD communities; or when procurement frameworks reference endorsement directly.
The two credentials operate at different levels.
NAATI certification is a practitioner-level credential. It applies to individual translators and confirms their professional competence in a specific language pair and skill set.
NAATI LSP Endorsement is an organisation-level credential. It applies to the language service provider as a whole and confirms the organisation operates to defined standards across six areas: practitioner engagement, code of conduct, cyber security, data reporting, quality assurance, and practitioner induction.
Procurement teams evaluating tenders typically need both. NAATI-certified practitioners deliver the work. A NAATI-endorsed LSP provides the framework around how that work is sourced, secured, monitored, and reviewed.
For agencies procuring translation services, LEXIGO's NAATI endorsement provides verified assurance across the six dimensions NAATI assesses. Procurement teams referencing endorsement in tender requirements can confirm LEXIGO's status directly through the NAATI directory rather than requesting evidence at submission stage.
LEXIGO's endorsement number 950085 sits alongside our existing accreditations: ISO 17100 (translation services), ISO 27001 (information security management), and ISO 9001 (quality management). The combined set covers the quality and security framework typically required for federal, state, and territory government work.
There are two ways you can verify our endorsement status:
NAATI's online directory: Endorsed LSPs are listed in NAATI's online directory of Endorsed Language Service Providers. The directory is publicly searchable and is the official verification source.
Endorsement number: LEXIGO's endorsement number is 950085. This number appears on the unique LSP Endorsement logo issued by NAATI and can be referenced in any verification request.
For procurement teams requiring formal evidence, NAATI's LSPendorsement@naati.com.au is the authoritative contact.
Endorsement isn't standalone. It sits within a wider compliance framework that already underpins how we work with government, healthcare, legal, and enterprise clients.
ISO 17100 governs the translation production process: translator qualifications, project management, revision, and review. ISO 27001 governs information security: how data is classified, stored, transmitted, and protected. ISO 9001 governs quality management: documented processes, continual improvement, and corrective action.
NAATI LSP Endorsement adds a sector-specific layer focused on our translator relationships, ongoing data reporting to a national authority, and a code of conduct designed for the language services context. The four credentials together address the spectrum of risk a procurement team typically evaluates.
Endorsement requires ongoing compliance with six specific requirements set out in NAATI's LSP Endorsement Guidelines.
NAATI conducts periodic reviews through system checks, meetings, and data analysis. Spot checks may follow any formal complaint.
NAATI certification is a practitioner-level credential applied to individual translators. NAATI LSP Endorsement is an organisation-level credential applied to language service providers as a whole. The two are distinct and a fully compliant procurement framework typically requires both.
Endorsement isn't currently a universal mandatory requirement, but several Commonwealth language service panels opening through 2026 reference endorsement directly in their procurement frameworks. Mandatory or preferred status varies by panel and by agency.
Endorsement applies for a two-year period, subject to ongoing compliance with the LSP Endorsement Guidelines. NAATI conducts periodic reviews throughout the term.
NAATI maintains a publicly searchable online directory of Endorsed Language Service Providers. Endorsement status, endorsement number, and listing details can be confirmed through the directory.
Endorsement confirms the LSP meets a defined set of structural and procedural standards. Quality outcomes on any individual project also depend on the practitioner assigned, the source content, and the project specifications. Endorsement is one of several quality signals procurement teams typically evaluate alongside ISO certifications and project-level governance.
NAATI's stated approach is to support the LSP through a continual improvement process in the first instance. More punitive outcomes apply only as a last resort. In serious cases, NAATI may dis-endorse the LSP and write to the relevant government agency with recommendations regarding panel membership.
There's no cost for an LSP to apply for or receive endorsement. Compliance costs, including security infrastructure, reporting systems, and quality processes, sit with the LSP.
The model was authorised by Australian, state, and territory governments in December 2024 and commenced on 24 February 2026.
