Supporting CALD communities with access to essential services

About Services Australia

Services Australia delivers a broad range of advice, payments and services through Centrelink, Medicare, myGov and Child Support.

Visit website

The challenge

Services Australia is committed to providing consistent and accurate information to every Australian, including those from culturally and linguistically diverse (CALD) backgrounds. LEXIGO has partnered with Services Australia over many years to support individuals, families and communities to achieve self-sufficiency.

Communicating consistently and accurately across so many languages calls for an end-to-end, technology-enabled service approach.

Our solution

LEXIGO is an approved translation services provider on a panel accessed by over 40 government departments, including Services Australia.

By finding efficiencies across the translation process, we provide Services Australia with one end-to-end solution, from translation, checking and editing through to typesetting, voice-over and subtitling. That means maximum value for money and appropriate use of taxpayer funds.

Our work delivers tailored messages that align with the needs and values of multicultural communities, and supports the Access and Equity Policy that makes government-funded services accessible to all.

The impact

The longevity of our partnership with Services Australia is testament to a strong working relationship. Clear processes and open communication ensure a common understanding, and over many years we have built a deeper understanding of both content and context.

• Tailored messages that align with the needs and values of CALD communities
• A value-for-money, end-to-end solution
• Translation efficiencies at scale
• A centralised approach to managing language assets
• A collaborative partnership with clear process and communication