ISO 27001 Certification

ISO 27001 is the international standard for information security management systems (ISMS). It provides a systematic framework for managing sensitive information, ensuring it remains confidential, maintains its integrity, and is available when needed. For translation service providers, ISO 27001 certification is particularly important because translation inherently involves handling clients' confidential content.

The standard requires organisations to identify information security risks across their operations, implement appropriate controls to mitigate those risks, monitor and review the effectiveness of those controls, and continuously improve their security posture. Controls span multiple domains including access management, encryption, physical security, human resource security, supplier relationships, incident management, and business continuity.

For translation providers, ISO 27001 addresses specific risks including unauthorised access to confidential documents during translation, data leakage through insecure file transfer or storage, exposure of sensitive content through machine translation engines that store or learn from input data, physical security of facilities where translation work is performed, security of remote working environments used by translators, and data retention and deletion policies.

ISO 27001 certification requires an independent audit by an accredited certification body and regular surveillance audits to maintain certification. This provides clients with externally verified assurance rather than self-declared security claims.

LEXIGO holds ISO 27001 certification, ensuring that all client content is handled within a certified information security management system. This is particularly important for clients in regulated industries such as healthcare, finance, legal, and government where data protection is a compliance requirement.

Every document sent for translation potentially contains sensitive information — from trade secrets and financial data to patient records and legal communications. Without proper security management, translation creates an information security vulnerability in an organisation's supply chain.

ISO 27001 certification gives clients confidence that their translation provider manages information security systematically and is accountable to an external standard. For organisations subject to data protection regulations or handling sensitive information, working with an ISO 27001-certified translation provider is increasingly a procurement requirement rather than a preference.