Scope of Work

A scope of work (SOW) in translation is a detailed document that defines all aspects of a translation project before work begins, establishing clear expectations between the client and the translation provider. It serves as the agreed reference point for what will be delivered, when, to what quality standard, and at what cost.

A comprehensive translation SOW typically includes project overview and objectives, source content description (file types, word counts, subject matter), language pairs and target markets, quality requirements and applicable standards (such as ISO 17100 compliance), specific process requirements (such as NAATI certification, specialist review, or back-translation), timeline and milestones with delivery dates for each phase, resource requirements including translator qualifications and domain expertise, technology requirements (Translation Memory, terminology databases, file formats), reference materials and style guides to be used, review and approval process, revision policy and change management procedures, pricing structure and payment terms, and confidentiality and data security requirements.

For complex multilingual programmes, the SOW may also include pilot project specifications, quality measurement criteria, escalation procedures, and reporting requirements.

A well-defined SOW prevents misunderstandings, ensures appropriate resourcing, and provides the framework for measuring whether the project has been delivered successfully.

LEXIGO develops detailed SOWs for all client engagements, ensuring both parties have clear, agreed expectations from the outset.

Projects that begin without a clear scope of work frequently encounter problems: unexpected costs, missed deadlines, quality disputes, and mismatched expectations. A well-defined SOW prevents these issues by establishing agreement on requirements, process, timeline, and deliverables before any work begins.

For procurement professionals, a detailed SOW also provides the basis for meaningful provider comparison, ensuring that quotes from different providers are based on the same specifications rather than different assumptions about what is required.