ISO-certified translation services

Triple ISO-certified: a holistic approach to quality across the entire organisation

CEO Note

As CEO of LEXIGO, I’m proud to highlight our triple International Organisation for Standardisation (ISO) certifications, which uniquely positions us as a leader in the translation services industry. 

We deeply value the immense trust you place in us when you choose our translation services, utilise our secure platforms, or partner with us for in-language marketing campaigns. Your trust is the cornerstone of our operations, and in every interaction, we prioritise the quality, security, and confidentiality of your sensitive information.

Our ISO 9001 certification ensures that we consistently provide services that meet customer and regulatory requirements, while our ISO 27001 certification demonstrates our commitment to information security.

Lastly, our ISO 17100 certification guarantees the quality of our translation services, from project management to the final product.

They are a promise to you of our continued dedication to provide value, reliability, quality, and security in all our services.


ISO 9001: Quality Management

Committed to quality management and customer satisfaction

Our dedication to providing exceptional quality is reflected by our ISO 9001 certification, a globally recognised standard for quality management systems.

Achieving ISO 9001 certification highlights our steadfast commitment to:

  • Implementing a comprehensive quality management system that emphasises continuous improvement, customer focus, and the engagement of our entire team.
  • Establishing, monitoring, and refining key performance indicators to evaluate and enhance the efficiency and effectiveness of our processes.
  • Ensuring our translators, project managers, and other team members are well-equipped with the necessary skills and resources to deliver outstanding results.
  • Listening to customer feedback and using it as a valuable tool to drive improvements and tailor our services to better meet your needs.
  • Upholding a culture of quality, accountability, and innovation throughout our organisation, which translates into exceptional services for our clients.

By choosing LEXIGO as your translation service provider, you benefit from the high standards and rigorous quality assurance processes that our ISO 9001 certification represents. 

ISO 17100: Translation Quality

Ensuring excellence in translation services

At LEXIGO, we are passionate about delivering exceptional translation services that help you reach, connect and engage with your audiences in their native language—with unrivalled translation services at scale, speed and accuracy.

Our commitment to quality is exemplified by our ISO 17100 certification, an internationally recognised standard that sets the benchmark for translation service providers.

The ISO 17100 certification is a testament to our dedication to:

  • Employing highly qualified, professional translators with expertise in their specific subject areas, ensuring accurate and contextually appropriate translations.
  • Implementing a meticulous translation process, which includes thorough proofreading and editing by independent linguists, to guarantee the highest level of quality and consistency.
  • Establishing efficient project management processes that promote clear communication, collaboration, and timely delivery of translation projects.
  • Providing ongoing training and development opportunities for our translators and team members, enabling them to stay current with industry advancements and maintain their linguistic proficiency.
  • Continuously evaluating and refining our quality management system to ensure we consistently meet or exceed the stringent requirements of the ISO 17100 standard.

When you choose LEXIGO as your translation partner, you can be confident that you are receiving high-quality services, backed by our ISO 17100 certification.

ISO 27001: Information Security

Securing your data with confidence

The ISO 27001 standard is an internationally recognised certification that attests to LEXIGO’s commitment to implementing and maintaining a robust Information Security Management System (ISMS). 

This comprehensive framework is designed to help companies safeguard their valuable data assets and ultimately, to protect the privacy of their clients.

By holding ISO 27001 certification, we demonstrate our continuous efforts to:

  • Identify and address potential security risks and vulnerabilities in our systems and processes.
  • Implement state-of-the-art security measures, including encryption, access controls, and regular security audits.
  • Continuously improve our ISMS by staying up-to-date with the latest industry best practices and technologies.
  • Provide ongoing training and support to our employees, ensuring they adhere to the highest security standards.
  • Maintain a culture of information security awareness and vigilance throughout our organisation.

When you entrust your translation projects to LEXIGO, you can have peace of mind knowing that we take data protection seriously. 

Our ISO 27001 certification is a testament to our unwavering commitment to maintaining the highest level of information security, allowing us to deliver exceptional translation services while keeping your data safe and secure.

Answers to common questions about ISO

What is ISO certification?

ISO certification, unlike other quality assurance measures, verifies that a management system, manufacturing process, service, or documentation procedure meets all standardisation and quality assurance requirements. ISO (International Organisation for Standardisation) is an independent, non-governmental international organisation that develops standards to ensure product, service, and system quality, safety, and efficiency.

Why is ISO certification important for a translation services provider?

ISO certification is crucial for translation services providers as it demonstrates a commitment to maintaining global industry standards for quality and security. The process of obtaining ISO certification involves a thorough review of our management systems, documentation procedures, and service quality. It helps build trust with clients by ensuring consistent, high-quality service delivery and the secure handling of sensitive information.

What does LEXIGO's ISO 9001 certification signify?

LEXIGO’s ISO 9001 certification is more than a commitment to quality management systems and customer satisfaction. It’s a symbol of our dedication to continuous improvement. We strive to have efficient processes in place that consistently meet the needs of our clients, while continuously enhancing our services and internal processes.

What is ISO 17100?

ISO 17100 is an internationally recognised standard that specifies requirements for all aspects of the translation process that affect the quality and delivery of translation services. It covers core processes, resources, and other aspects necessary for delivering a quality translation service that meets applicable specifications.

Adopting ISO 17100 helps define the translator’s competencies, streamline translation processes, and ensure high-quality outcomes through effective project management and best practices. Clients’ translation projects are handled with the utmost professionalism and rigour, ensuring accuracy, consistency, and reliability in every translated document.

What is the significance of ISO 17100 certification for translation services?

ISO 17100 certification, a globally recognised standard, meticulously outlines requirements for all aspects of the translation process that directly impact the quality and delivery of translation services. This certification sets professional benchmarks for translation services, encompassing translator qualifications, the translation process itself, and other services like project and quality management.

For translation service providers, achieving ISO 17100 certification indicates their commitment to maintaining high-quality standards throughout their operations. It assures clients that the service provider adheres to best practices in the translation industry, ensuring that all translations are conducted by qualified professionals and undergo rigorous quality control procedures.

For clients, ISO 17100 certification translates into a higher level of confidence in the consistent quality of their services, with a strong focus on accuracy, reliability, and confidentiality. This standard serves as a powerful tool for clients to distinguish service providers in a competitive market, providing an unbiased measure of a provider’s commitment to quality and professionalism in translation.

What does ISO 17100 mean for LEXIGO?

LEXIGO’s adherence to ISO 17100 underscores our commitment to maintaining the highest translation quality standards, enhancing customer trust and satisfaction.

LEXIGO ensures compliance with ISO standards by conducting regular internal audits, engaging in continuous improvement processes, and training our staff according to ISO requirements. We also undergo periodic external audits by accredited certification bodies to ensure our practices comply with ISO standards.

This ongoing commitment to ISO standards maintenance and improvement ensures that our clients continue to benefit from our ISO certifications.

How does ISO 27001 certification benefit LEXIGO's clients?

ISO 27001 certification provides a strong reassurance to our clients, confirming that LEXIGO adheres to stringent information security standards. This certification is particularly important for clients who trust us with sensitive and confidential information, as it assures them that their data is protected against security threats through rigorous risk management practices. Additionally, ISO certification ensures that our services are of the highest quality, providing clients with accurate and reliable translations.

Can LEXIGO handle translation projects that require adherence to specific regulatory requirements?

Yes, LEXIGO is not just capable, but we specialise in handling translation projects that require strict adherence to regulatory requirements. Our ISO certifications are a clear indication of our ability to meet diverse regulatory demands across various industries, ensuring that all translations are accurate and compliant with applicable laws and standards.