Video Remote Interpreting

Video Remote Interpreting (VRI) is an interpreting mode that uses video conferencing technology to connect an interpreter with the parties requiring language support. The interpreter can see and be seen by the participants, providing the visual communication cues that telephone interpreting lacks while maintaining the convenience and speed of remote access.

VRI is particularly valuable in several scenarios. For Auslan (Australian Sign Language) and other sign language interpreting, visual communication is essential — making VRI the only viable remote option for deaf and hard-of-hearing clients. For sensitive conversations such as medical consultations, mental health assessments, and domestic violence support, the visual connection helps the interpreter read body language and emotional cues that inform their interpretation. For situations where facial expressions and gestures carry significant cultural meaning, VRI provides context that audio-only interpreting misses.

VRI requires reliable video conferencing infrastructure with adequate bandwidth, camera quality, and audio clarity. Technical requirements include stable internet connection at both ends, a screen large enough for the interpreter to see participants clearly, adequate lighting and camera positioning, and a quiet environment with minimal background noise.

While VRI offers advantages over telephone interpreting for many situations, onsite interpreting remains preferable for complex multi-party meetings, highly sensitive situations, and settings where technology infrastructure is unreliable.

LEXIGO provides VRI services across 171 languages including Auslan, connecting qualified interpreters via video for healthcare, legal, government, corporate, and community settings.

VRI bridges the gap between the immediacy of telephone interpreting and the richness of onsite interpreting. It provides visual communication essential for sign language users and improves interpreter effectiveness in emotionally sensitive situations where body language and facial expressions carry important meaning.

For organisations serving deaf and hard-of-hearing clients or operating in settings where visual communication cues matter, VRI is an essential capability that ensures equitable language access regardless of physical location.