Frequently Asked Questions

Find answers to common questions about LEXIGO and our translation and native communication services.

About LEXIGO

Who is LEXIGO?

LEXIGO is a leading cloud-based translation, localisation and multicultural communication agency for business, enterprise and government—enabling organisations to communicate with confidence and boost time-to-market in 171 languages.

LEXIGO combines the intelligence of a global team of translators with its own award-winning technology.

The result is fast, scalable and accurate translation services in 171 languages.

What is LEXIGO's vision and mission?

Our vision is to connect people through seamless, native communication across any language.

Our mission is to empower people and brands to be native. This means providing the tools, knowledge, talent and words to effectively reach, engage and rapidly grow local or global markets.

We use innovation to best serve the needs of our clients, while keeping our multilingual communication services, solutions and products fairly priced and of superior quality.

We apply our NATIVE values towards our people, technology and financial resources at all times. We continue to improve the delivery of our services towards our vision at an internationally recognised level.

What are your NATIVE values?

Our NATIVE values define us and support us to make ethical and informed decisions. They guide all our interactions with our clients and team. We are NATIVE in everything we do; from enabling meaningful multicultural communication to building forward-thinking translation and localisation products.

N is for Notable

A is for Authentic

T is for Trusted

I is for Inclusive

V is for Versatile

E is for Evolving

What languages does LEXIGO translate?

We translate in, and to 171 languages. These 171 languages cover the most commonly used languages in migration and global business. However, if you have a need outside of our 171 languages, please let us know as we have thousands of linguists across additional languages.

Is LEXIGO available in my country?

Absolutely. LEXIGO proudly serves as a global partner in translation and native communication services. With dedicated teams positioned worldwide, we ensure round-the-clock support, irrespective of your location. Our commitment to accessibility means we’re here for you, anytime, anywhere.

To order translations instantly, you can head over to our self-service platform here. Otherwise, please get in touch.

Where is LEXIGO's head office?

We call the vibrant city of Melbourne, Australia, our home. Our Melbourne headquarters sits at the heart of our global operations, keeping us connected and in tune with the world. This spot not only puts us in the middle of a dynamic, intercultural society but also perfectly positions us to manage and deliver culturally-informed translation and communication services to our clients everywhere.

Quality

How can I trust the quality of your translation services?

Trust is everything in translation, and at LEXIGO, we don’t take it lightly. It’s even one of our values.

We’re committed to providing reliable, professional translation and communication services focusing on efficiency.

Our secret sauce? A team of certified and qualified translators and linguists, each a specialist in their field—backed by award-winning technology that integrates over 100 automated QA checks.

And if you’re looking for credentials, we’ve got them.

LEXIGO isn’t just any translation service; we’re a triple ISO-certified organisation. Our commitment to information security, translation quality, and quality management is recognised at an international level, with certifications in ISO 27001, ISO 17100, and ISO 9001.

When we say you can count on the quality and accuracy of our work, we mean it. Every word, every sentence, every piece of content is a testament to our dedication to excellence.

Our translators and linguists are certified, qualified professionals who are experienced in various subject matters. They’re backed by LEXIGO’s own extensive QA processes and all our work is guaranteed for quality and accuracy.

LEXIGO is a triple ISO-certified organisation and is certified to the following international standards: ISO 27001 for Information Security, ISO 17100 for Translation Quality, and ISO 9001 for Quality Management.
 
How does LEXIGO handle my data?

We take your content and privacy very seriously and continuously invest in ways to ensure your data is safe and secure. Your data is stored on government—and bank-grade secure servers, with AES-256 encryption and an ISO-27001 certified environment.

In fact, our servers are with Amazon Web Services, the same network used by Netflix, Slack, Adobe and more.

Upon request, we can permanently delete your data once your order is complete.

Products and Services

What types of files and formats do you work with?

All types of file formats and media types can be handled by LEXIGO’s technical capability and experienced team of professionals. To date, LEXIGO works across a wide range of files and media types covering digital content, print media and multimedia.

Can you handle urgent translation requirements?

Due to its powerful and innovative nature, LEXIGO’ platform already reduces turnaround time significantly, as it automates common manual processes involved in Translation Project Management.

For even faster turnaround, LEXIGO offers urgency services in the form of its Priority Service available as a service option.

Pricing, Payments and Billing

How can I pay for orders and translation services?

You can pay securely online via credit card. We accept all major credit cards; Visa, Mastercard and American Express.

Payments and payment details are processed by world-leading Stripe and are not stored with LEXIGO, you can find out more about Stripe’s world-class payment platform and security by visiting stripe.com

Why is LEXIGO's pricing for translation and other services generally lower in cost than others?

We’re always looking for ways to save on time and costs through our own smart technology, and pass those savings on to our customers.

Unlike traditional translation agencies, LEXIGO can provide translations cheaper, faster and at scale by eliminating common manual processes involved in the translation process that you would usually pay a premium for.

Our translations are still complete by professional human translators.

Which currencies do you accept?

Global by nature, we accept most currencies and cover 138 markets. If you have a currency preference for your quote, please let us know.

Ready to get started?

Get in touch to find out how you can translate, communicate, engage or grow your audiences in their native language and culture—our team is here to help.

LEXIGO is a leading provider of professional translation services, technology and native communication for business, enterprise and government—enabling organisations to communicate with confidence and boost time-to-market across 171 languages. Learn more

LEXIGO: Professional Translation Services, Localisation and In-Language Communication. Our head office is located at Level 21, 459 Collins St. Melbourne VIC 3000, Australia. Make an appointment or contact sales here.

LEXIGO is a triple ISO-certified organisation certified to the following international standards: ISO 9001 for Quality Management, ISO 17100 for Translation Quality and ISO 27001 for Information Security.

LEXIGO acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.

© 2011-2024. LEXIGO®, NX® and Be Native® are registered trademarks. All rights reserved.