Frequently Asked Questions

About LEXIGO

Who is LEXIGO?

LEXIGO is a leading cloud-based translation, localisation and multicultural communication agency for business, enterprise and government—enabling organisations to communicate with confidence and boost time-to-market in 171 languages.

 

LEXIGO combines the intelligence of a global team of translators with its own award-winning technology.

 

The result is fast, scalable and accurate translation services in 171 languages.

What is LEXIGO's vision and mission statement?

Our vision is to connect people through seamless, native communication across any language.

 

Our mission is to empower people and brands to be native. This means providing the tools, knowledge, talent and words to effectively reach, engage and rapidly grow local or global markets.

 

We use innovation to best serve the needs of our clients, while keeping our multilingual communication services, solutions and products fairly priced and of superior quality.

 

We apply our NATIVE values towards our people, technology and financial resources at all times. We continue to improve the delivery of our services towards our vision at an internationally recognised level.

What are your NATIVE values?

Our NATIVE values define us and support us to make ethical and informed decisions. They guide all our interactions with our clients and team. We are NATIVE in everything we do; from enabling meaningful multicultural communication to building forward-thinking translation and localisation products.

 

N is for Notable

A is for Authentic

T is for Trusted

I is for Inclusive

V is for Versatile

E is for Evolving

 

To learn more about our company and values, please visit lexigo.com/company

Languages

Why do some languages cost more than others?

Approximately 90% of the languages we offer are at our regular rates quoted, however some rarer languages can attract higher fees.

 

There are many factors that could affect the cost of translation from language to language. For example, some languages have an extremely limited number of qualified translators available, and are in high-demand.

What languages does LEXIGO provide services in?

We translate in, and to 171 languages. These 171 languages cover the most commonly used languages in migration and global business. However, if you have a need outside of our 171 languages, please let us know as we have thousands of linguists across additional languages.

Pricing, Payments and Billing

How can I pay for orders and translation services?

You can pay securely online via credit card. We accept all major credit cards; Visa, Mastercard and American Express.

 

Payments and payment details are processed by world-leading Stripe and are not stored with LEXIGO, you can find out more about Stripe’s world-class payment platform and security by visiting stripe.com

Why is LEXIGO's pricing for translation and other services generally lower in cost than others?

We’re always looking for ways to save on time and costs through our own smart technology, and pass those savings on to our customers.

 

Unlike traditional translation agencies, LEXIGO can provide translations cheaper, faster and at scale by eliminating common manual processes involved in the translation process that you would usually pay a premium for.

 

Our translations are still complete by professional human translators.

Which currencies do you accept?

Global by nature, we accept most currencies and cover 138 markets. If you have a currency preference for your quote, please let us know.

Quality

Is my data safe and secure?

We take your content and privacy very seriously and have continuously invest in ways to ensure your data is safe and secure. Your data is stored with government and bank-grade secure servers, AES-256 encryption and an ISO-27001 certified environment. In fact, our servers are with Amazon Web Services, the same network used by Netflix, Slack, Adobe and more.

 

Upon request, we can delete your data permanently once your order is complete.

How can I trust the quality of your translations?

LEXIGO is committed to providing globally integrated translation and multicultural communication services that are reliable, professional and provided in the least amount of turnaround time possible.

 

Our translators and linguists are certified, qualified professionals who are experienced in various subject matters. They’re backed by LEXIGO’s own extensive QA processes and all our work is guaranteed for quality and accuracy.

 

LEXIGO is internationally certified in the following standards: ISO 27001- Information Security, ISO 17100- Translation Services and ISO 9001- Quality Management.

Products and Services

What types of files and formats do you work with?

All types of file formats and media types can be handled by LEXIGO’s technical capability and experienced team of professionals. To date, LEXIGO works across a wide range of files and media types covering digital content, print media and multimedia.

Can you handle urgent translation requirements?

Due to its powerful and innovative nature, LEXIGO’ platform already reduces turnaround time significantly, as it automates common manual processes involved in Translation Project Management.

 

For even faster turnaround, LEXIGO offers urgency services in the form of its Priority Service available as a service option.