Case Study

Supporting CALD communities with access to essential services

A tech-enabled service approach ensures consistent and accurate information across languages for Culturally And Linguistically Diverse (CALD) communities.

The Client

Client Name

Services Australia

Client Sector

Government + Public Sector

Products and Services

NAATI-Certified, Translation, Checking and Editing, In-Context Reviews, Desktop Publishing, Typesetting, Voice Over Talent, Subtitling

Languages

Ranging from 20 languages to 70+

Highlights

Tailored messages that align with the needs and values of CALD communities

  • Value for money end-to-end solution
  • Translation efficiencies at scale
  • Collaborative partnership with clear process and communication

Services Australia delivers a broad range of advice, payments and services through Centrelink, Medicare, my Gov and Child Support. The organisation is committed to providing consistent and accurate information to every Australian, including those from culturally and linguistically diverse (CALD) backgrounds. For many years, LEXIGO has partnered with Services Australia to support all individuals, families and communities to achieve self-sufficiency.

The Brief

Services Australia delivers a broad range of advice, payments and services through Centrelink, Medicare, my Gov and Child Support. 

The organisation is committed to providing consistent and accurate information to every Australian, including those from diverse cultural and linguistic backgrounds. LEXIGO has partnered with Services Australia over many years to support individuals, families and communities to achieve self-sufficiency.

An end-to-end tech-enabled service approach is key to communicating consistently and accurately across many languages. 

The Solution

LEXIGO is an approved translation services provider on a panel accessed by over 40 government departments, including Services Australia. 

By finding efficiencies across the translation process, we provide Services Australia with one end-to-end solution. This means maximum value for money and appropriate resourcing of taxpayer funds. 

Our translation work delivers tailored messages that align with the needs and values of multicultural communities. It also supports the Access and Equity Policy, making government funded services accessible to all.

We’ve supported the goals of Services Australia over many years, continuing to develop a deeper understanding of content and context over time. The longevity of our partnership is testament to a strong working relationship. Clear processes and open communication ensure a common understanding.

We look forward to continuing our partnership into the future.

The Result

The longevity of our partnership with Services Australia is a testament to a strong working relationship. Clear processes and open communication ensure a common understanding.

We support the goals of Services Australia, developing a deeper understanding of both content and context as we go, over many years. An end-to-end tech-enabled service approach is key to communicating consistently and accurately across many languages.

  • Increased productivity saving you time and money.
  • Centralised approach to managing language assets.
  • Easy-to-use with zero lead time

Services & Sectors

Services

Sectors

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